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Empire Today , which some may know as only Empire , is a long - place upright flooring ship’s company with decades of experience deal and installing various types of floor . The ship’s company boasts pellucid , all - inclusive pricing estimate , available next - day installation , and unique flooring design to minimize stochasticity . But is Empire Today a respectable choice for customers looking for a floor company ? This Empire Today brushup will research the IN and outs of the flooring facility ship’s company so customer research for “ imperium flooring near me ” can determine whether it might be the right-hand fit for their needs .
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At a glance
Empire Today
Empire Today Review: Claims
Empire Today extend a wide-eyed range of flooring options , free in - home estimate , a nifty room visualizer tool , and several customer service selection to assist customers meet their flooring end . But does it live up to its reputation ?
About Empire Today
Empire Today was founded in Chicago , Illinois , in 1959 as a family - campaign home furnishing business . The caller was originally call Empire Plastic Covers , but change its name in 1965 to Empire Home Services to well describe its mission . The company kept that name until 2003 , when it was rechristened Empire Today after being betray to newfangled owners .
Today , the company operate in more than 70 locations nationwide and is one of the best - known names in the flooring industry . It ’s also know for its distinctive Empire Today commercial featuring a attention-getting jangle and a character known as “ Empire Man . ” The first TV commercial message air in 1978 , and Empire Man was a live - action character ; however , today he is portrayed in cartoon form or else . Thanks to the jingle featured in the ads , client have likely get wind of Empire Today even if they have never used the ship’s company for their flooring need .
However , Empire Today is more than a jangle and a fun toon character . The troupe offers legion type of flooring , at - household reference , all - inclusive pricing quotes , and in some casing , next - daylight installation .
Photo: empiretoday.com
How It Works
Empire Today keeps price down by not preserve showrooms for customer . However , it serve 70 “ locations ” across the country that service as bases for salespeople , representatives , and employee to operate out of . Rather than customers visiting a showroom to shop for their new flood lamp , the company offer a “ Shop - at - Home ” example where consultants will visit a customer ’s habitation to discuss the flooring undertaking and show good example of materials that might work best . This also benefits the customer , as they will be able to fit their blow out of the water consultation around their docket more easily and can plan the task from the comfort of their own home ( as well as see how different flooring options look next to their furniture and interior decoration ) .
Customers can make a Shop - at - Home appointment by visiting Empire Today ’s internet site or by calling 800 - 588 - 2300 . date are often available as before long as the next twenty-four hours . During the naming , an Empire Today knock down professional will ask the customer questions about what they want from their dump project , including their needs , preferences , and budget , and offer suggestions that fit the broadside . By bringing flooring samples to the home , spokesperson can aid customers see how each option would look against their interior decoration and in different light source without the guess that would be involve when chitchat a flooring showroom . The convenience of the Shop - at - Home model means that potential customer can save the time and tussle of leaving their home to see their coldcock options and better fit their consultation into their docket .
After the customer has decided which type of flooring they want to go with , they will receive a same - Clarence Day all - inclusive price estimate so they can see exactly what the projection will cost . In accession to the cost of the flooring and installation , the quote include strike article of furniture , hit former flooring , installing padding or underlayment , installing threshold and trim , and cleanup . Empire Today endeavour for transparency when it come to pricing , though there may be unforeseen issues ( such as subfloor fix or successor ) that could hail into play once the project is underway , and these can increase the overall cost . However , block off these extra issue , the customer ’s final damage should oppose the initial approximation , allowing them to budget accordingly without worry about any last - minute surprises .
Photo: empiretoday.com / Catherine Hiles
Services Offered
Empire Today flooring installation services are design to suit the needs of homeowners and businesses around the country . Since Empire Today is a full - service ball over society , customer will be able to take their desired flooring and have it installed by the same company within a reasonable meter bod — sometimes as soon as the solar day after they sign a declaration . However , that does imply that customers are special to the flooring alternative offered by Empire Today ; there is no option to bribe floor independently and have Empire Today install it , nor to buy flooring from Empire Today and have it installed by a different company or as a DIY project . That might be a raft - breaker for some client , but most will prize being able to complete their entire flooring project through one company . Empire Today also reach to complete installation as soon as potential after the client has sign a declaration , whereas the flooring project may take longer for a homeowner who tackles installation themselves or hires a separate company for installation .
stage business owners can also have their floor replaced by Empire Today . The company pop the question several high - lastingness wall - to - bulwark commercial-grade carpet options designed to serve reduce haphazardness and encompass gravid blank space . As part of commercial-grade carpet installment , Empire Today will move article of furniture and other office items so the business owner does n’t need to occupy about taking concern of any preparation work .
Flooring Materials Selection
Empire Today has a large pick of flooring materials design to suit a extensive orbit of gustation . This includes carpet , laminate , hardwood , vinyl , and roofing tile . client will discover products in a mixed bag of finishes at dissimilar price stop , so they likely wo n’t have worry finding something to fit their home base ’s aesthetics . For each character of floor , customers will find information on the pros of choosing that material and who would best gain from it . This way , client can get a skilful estimation of what options may best suit their indigence if they are n’t sure where to go .
Empire Today ’s all-inclusive deck selection includes the following :
Empire Today carpet choice include lush , frieze , berber , indoor - outdoor , and traffic pattern .
Photo: Catherine Hiles for Bob Vila
Empire Today also offers an aroma - neutralize carpet . This eccentric of rug is design to repel dirt , allergens , and wet , making it easy to keep clean and ideal for allergic reaction sufferers . It ’s also resistant to moulding and mould and made with 90 percent post - consumer recycled textile .
Customers who favour a wood finish have several alternative , include woods laminate , hardwood , and engineered hardwood .
Empire Today also offers a line of Natalie Wood flooring calledWhisperHOME , which is design to be quieter than traditional Sir Henry Wood floor .
Photo: Catherine Hiles for Bob Vila
vinyl radical options include plank , tile , and sheet vinyl . Vinyl is typically a more cost - effectual selection than real forest or tile floor .
ultimately , Empire Today offers a selection of porcelain and ceramic tiles that are ideal for gamy - moisture arena of the home such as kitchen , bathroom , and mudrooms . customer can choose between Grant Wood - look and innate stone to suit their domicile ’s decor .
Room Visualizer
For client who want to get a good idea of their option before scheduling a store - at - Home naming , Empire Today extend a room visualizer . This tool let customers to upload a photo of their way and pick out from a option of Empire flooring types to see how they would look in their distance .
The room visualizer is extremely simple to use : Once the customer has uploaded a photo of their space , they can toggle between various different flooring pick , from hardwood and tile to carpet and vinyl radical . On top of that , the visuals are high caliber and hyper - realistic , so customers will be able to see on the nose what each type of floor will attend like in their home .
They can also choose different color variation of each flooring selection to see which will look best in their way . Customers can upload several photos of dissimilar suite in their dwelling to compare how their knock down selection will look in each area , or to choose a dissimilar floor for each room . They can even save photo of their favorite flooring choices by taking a screenshot to show other residents of the menage and get their legal opinion . This kick in customers the assurance in front of their workshop - at - dwelling appointment to live the type of floors they are most concerned in , which can help the appointment go more smoothly .
Photo: Catherine Hiles for Bob Vila
If the client does n’t have admission to a picture of their blank , they can select from a assortment of demo rooms to see how each take aback choice will await . demonstration rooms let in living rooms , kitchen , bedrooms , and john . Once the customer has chosen their demonstration room , they can change the flooring options just like they would with a photo of their own home . This can give them a salutary mind of how the floor will look once lay in their chosen location .
Empire Today also has several photo gallery that sport the company ’s flooring install in existent customer ’ home . The pic are organized by room , so the homeowner can well see what a change of flooring options expect like when installed in various locations around the menage . In addition to the flooring samples the client will see at their reference and the room visualizer , this will give them an even secure idea of what their favorite floors search like as a finished product .
Estimates and Scheduling
Empire Today offers free in - household estimation for customers interested in redoing their floors . Scheduling is easy , with customers having the pick to book their appointment online or call to agenda . Empire Today says that customers can get appointments as soon as the next day , which is idealistic for those who want to get the ball rolling quickly on their new flooring project . Customers will receive an email from Empire Today confirming their appointment , which is made for a 2 - hour window in which the representative will make it . If the customer require to reschedule , they can do so by calling Empire Today — there is no option to reschedule appointment online .
While there are no showrooms for a customer to visit , look for for “ imperium carpet near me ” can get potential buyers acknowledge if there are Empire Today salespeople and representatives who are within a reasonable length and can go to their home . If so , customer and dump experts will meet in the client ’s home . The professional will fetch the samples and proffer a same - day approximation once they have narrowed down their flooring choices . Empire Today ask that all conclusion - makers be present at the designation since the company is ineffective to leave flooring samples at the client ’s nursing home for them to peruse at their leisure . estimate let in see-through pricing , and Empire Today strives to cite the same price the customer will give once the flooring has been set up so they can more easy budget for the project . That includes moving furniture or other items .
However , the company try that its estimates do n’t take into account any unanticipated upshot that may rebel once the labor gets underway , such as subflooring repairs or refilling . customer who experience in older homes where the floor has n’t been updated in some fourth dimension may want to budget a little extra over the Empire Today quote just in compositor’s case there are any unexpected repairs necessitate during the coldcock instalment . To do this , customers can familiarize themselves with thecost to replace subflooror any other related projects that might come into play
Photo: Catherine Hiles for Bob Vila
Cost, Offers, and Financing
With so many knock down pick to choose from , the final cost of flooring installation with Empire Today can depart depending on the size of the installing outer space and the eccentric of floor chosen . Empire Today furnish client with free quotes after they meet with a representative who will help them find a flooring option that will sour for their needs and budget . However , the ship’s company does n’t list any prices on its website , which can make it voiceless for client to guess the full cost before scheduling an in - plate estimation . This may be off - put for some customers , but it will lead in a more precise estimation based on the client ’s precise requirements .
Empire Today does offer two financing options through Wells Fargo Bank and Synchrony to help oneself householder give for their take aback undertaking . customer who prefer 12 - calendar month financing may specify for a 0 percentage involvement charge per unit , though if the customer does not pay in full by the 12 - month mug , they will be charged interest on their balance . Customers on this financing plan can prefer to pay in the mode that makes the most sense for them , whether that ’s in monthly installments or several lump - heart defrayment . There is also a 48 - calendar month financing option that offers stake rates from 11.99 percent with fixed monthly payments . Using this option , a client finance $ 2,000 will pay $ 53 per calendar month for 2 eld , with a total amount of $ 2,528 including interest .
The society often has promotional offers and coupons to assist customers save on their floor project . Couponsare easily viewable on Empire Today ’s internet site , allowing customer to see incisively what options are available for them . They can also ask an Empire Today representative if there are any current offers or coupon during their Shop - at - Home assignment .
Photo: empiretoday.com / Catherine Hiles
Customer Service and Support
If a customer needs to adjoin Empire Today for service or reenforcement , they have three options : phone , live chat , or email . Empire Today has 24/7 customer reinforcement via headphone ; however , customers can also request a recall from the caller by enter their phone phone number in a form on the web site . Upon go into their number , the client will incur an prompt call rather than necessitate to hold off on hold for an available agent .
Customers who opt to contact Empire Today client support via email will postulate to fill in a form on the website with their middleman information . Empire Today will get in touch with the client via their prefer method acting within 1 to 2 business days . Customers who do n’t want to wait that long can take advantage of the springy Old World chat function via the ship’s company website . Upon go in a chat windowpane , customer can choose between book an appointment , checking the positioning of their sale representative or installer , or quest general avail . Once the customer has specified their query , they will be directed to a resilient example who can assist them .
Warranty
Empire Today offers a 1 - twelvemonth limited installation warranty for all ball over products . The warranty states that the instalment work will be spare from defects due to workmanship for the 12 months following leverage and installation . If the client needs to make a warrant claim , they can adjoin Empire Today by phone to bespeak avail , and the company will send a representative to the place to inspect the flooring . If the representative find the claim to be valid , Empire Today will repair or supervene upon the touch on flooring or give the customer a full refund . The warranty is not transferable and will be voided if the client sells the home within the warranty period . Empire Today will also empty the warrant if anyone but an authorized contractor performs piece of work , such as painting , repair , facility , or removal of the storey .
Each product sold by Empire Today comes with a warranty .
Customers can get hold thewarranty informationfor their specific flooring via Empire Today ’s web site .
Photo: empiretoday.com / Catherine Hiles
While the 1 - year facility warranty is on the low end for the industry , customers can purchase the Empire Service Plan to help shroud any damage for 5 year after installation . Customers can supply the plan up to 5 years after installation , and the program will last for 5 years from the initial service appointment . The service of process plan covers legal injury to the floor such as scratches , dents , dings , nick , stains , warp , rip , and unraveling . In some cases where the damage can not be indemnify , Empire Today may replace the affected floor instead . customer wo n’t have to pay a service fee upon making a claim , which helps keep them money . title can be made via earphone , with customer service representatives available 24/7 .
Flooring Resources
In summation to information about available ball over option , Empire Today ’s internet site has several resources for customers interested in learning more about flooring , include content on keeping flooring clean and design ideas from tangible homes . Empire Today ’s web log is full of useful data , though at the time of writing it had not been updated in over a year . Regardless , many of the resources are dateless and can facilitate client learn how to properly wish for their trading floor to ensure they last for many year to total .
Empire Today Reviews by Customers
Before charter a flooring company , customer will in all probability need to scan revue from a variety of beginning so they can guess whether the company will fit their requirements . Empire Today’swebsitehas an abundance of overconfident reviews from customers around the country throughShopperApproved , where the company has a rating of 4.4 out of 5 . Positive reviewers cite the company ’s professionalism , timeliness , and work quality , though some reviewer account trouble in reach customer service and longer - than - expect induction times . It ’s perhaps unsurprising that the company boost the best reviews , and since Empire Today is a national caller , it ’s possible that client in different emplacement may experience discrepancy depending on the contractors .
It ’s noteworthy that the ratings seen on the company ’s website contemplate the Empire flooring revue onConsumer Affairs , which are also generally positive . These evaluation average to be 4.4 out of 5 star . Customers liked the fact that Empire Today brings the product sample to the client ’s home rather than the client need to go to a showroom . They also praise the installation unconscious process , articulate that it was very professional and that installers worked quickly and often under the estimated project time inning . However , Empire Today ’s limited financing options get some customers to dock item , as did the fact that client ca n’t view prices online and must have a audience to determine price .
Overall , Empire Today recapitulation are positivist and speak to the quality of the company ’s shock installation services .
Photo: empiretoday.com / Catherine Hiles
How Empire Today Stacks Up to the Competition
One of the biggest marketing points of Empire Today is its transparent pricing estimate that include all look of a flooring installation projection , from room preparation to installing Modern carpet padding or trimness . While other companies may offer similar quote processes , Empire Today put the info in an wanton - to - progress to place on its website to check that customers get it on exactly what they will see in their project quote .
Empire Today is n’t the only flooring company that offer in - household consultation : Others in this place who offer a similar service of process include Luna and National Floors Direct . However , Luna does n’t list its take aback options on its internet site , which mean customer ca n’t preview the types of ball over they may be concerned in . National Floors Direct does show flooring option on its site , but there is no room visualizer to help customer see what the floor would attend like in their home . By demonstrate flooring options online and offering a visualiser , Empire Today makes it easy for possible client to see exactly what will and wo n’t work in their nursing home before they even suffer with a illustration .
Empire Today is also notable for its wide variety show of ball over products , from rug and hardwood to laminate and tile . Often , flooring companies concentre on one fabric over another , which makes it harder for a client to choose a company if they ’re not sure whether they want carpeting or hardwood . LL Flooring , for example , has a wide-eyed pick of hardwood blow out of the water options , but no carpet — so customer who are n’t sure which type of dump they desire may feel more limited . In summation , LL floor does n’t offer in - home consultation services , so customer will involve to go to a saleroom to see flooring choice , which can be a deal - breaker for those who favour the toilet facility of Empire Today ’s Shop - at - Home serving . Luna does offer a similar mountain chain of flooring to Empire Today , include a wide range of carpeting option , but customers wo n’t be able to consider exact carpet choices on Luna ’s website like they can on Empire Today ’s website .
Photo: empiretoday.com / Catherine Hiles
While some other companies may have longer warranties on their shock initiation , Empire Today offer an low-cost Robert William Service plan that covers issues like scratches , stains , warp , and snags . There is no service fee for customers who make a call , and Empire Today will either mend or replace the damaged flooring within 5 years of the initiation date . Luna offers a similar Robert William Service plan , but it ’s limited to 50 months , which is equivalent to just over 4 years .
Should You Hire Empire Today?
Empire Today is a drawing card in the knock down diligence for a rationality . client looking for a one - stop - shop flooring company will in all probability be happy with Empire Today ’s armed service . The in - abode shopping feature do it accessible to many types of customers , and the large selection of take aback type mean it ’s easier for customers to find a flooring option that will lick in their home . conglomerate carpet reviews are overwhelmingly prescribed , and the company has a long history in the knock down industry that make it a trusty name to most customers . Overall , Empire Today is a top choice for most householder looking to refresh the flooring in their home quickly and for an affordable price .
We severally critique this service by weighing the troupe ’s claim against first - hired hand experience with its professionals . However , due to factors such as franchising , human computer error , and more , please note that item-by-item experiences with this ship’s company may vary .
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Photo: empiretoday.com / Catherine Hiles
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Photo: empiretoday.com / Catherine Hiles
