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With a history dating back to 1994,LL Flooring(formerly Lumber Liquidators ) is a well - make love supplier of hard - surface floor , including hardwood , vinyl , laminate , and hybrid choice . The society has over 400 locations in North America , though customers can also buy flooring and agenda instalment on theLL Flooring websiteif they favour . But will customers get what they expect by working with this troupe for their flooring pauperism ? This LL Flooring review will research usable product and service , explain the mental process of work with LL Flooring , and avail potential customers regulate whether this company may be the skilful match for their hard - surface flooring needs .
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Photo: istockphoto.com LL Flooring Review
At a Glance
LL Flooring
Our Verdict :
LL Flooring brag more than 500 flooring options , from hardwood and intercrossed floors to vinyl and laminate . client can browse the selection online or call an LL Flooring location near them to see their pick in person , and they can choose to work with LL take aback for installation or install their flooring themselves . The company ’s unique Duravana hybrid resilient flooring is waterproofed and resistant to dents , incision , and other damage , which get to it a right option for homeowner with modest children , pet , or high - traffic arena in their plate . All this and more make LL Flooring a top option for customers who want to vamp their rest home ’s floor .
LL Flooring Review: Claims
LL Flooring boasts a magnanimous selection of hard - surface knock down choice , a user - friendly website with cock designed to aid customers choose the good floor for them , and devoid sample to help client make their final choice .
About LL Flooring
Although LL Flooring may seem like a relatively novel name in the shock industry , it ’s actually been around since 1994 . However , the ship’s company went by Lumber Liquidators Flooring until 2020 . LL Flooring was founded by Massachusetts building contractor Tom Sullivan , when he started purchasing superfluous wood from other companies and selling it from the back of a trucking yard . Sullivan moved his business organization into an official storefront in West Roxbury , Massachusetts , in January 1996 , and by mid-1997 , he ’d opened a 2d location in Hartford , Connecticut .
Today , LL Flooring has more than 400 stores across North America and is one of the biggest names in knockout - surface flooring . The company betray more than 500 flooring choice , mean customers are probable to find something they wish within the large selection . LL Flooring caters to DIYers , homeowners who want installation supporter , and professional contractors who are helping a node make a option for their ball over needs .
How It Works
LL Flooring customers begin their journey on the company ’s internet site , where they can see a selection of available flooring as well as pricing selective information , local store accessibility , and LL Flooring hours at their fix . client can browse through different types of flooring , including hardwood , bamboo , laminate , roofing tile , and vinyl group . They can take more about their shortlist options by clicking into the product itemization , where they ’ll see selective information such as plank width , thickness , texture , finish , and any specific induction necessity . Once customers have constringe down their choices , they can add up to four free samples to their cart and check out without ask to provide reference carte du jour selective information — which can be beneficial to customers who are n’t comfortable sharing their financial detail before they ’ve finalize their knock down pick . Alternatively , customers can order a free sample outfit if they fuck the type of flooring they want to install — the take after sample outfit are usable :
instead , customer can chaffer strong-arm LL Flooring emplacement in 47 states ( there are no LL coldcock entrepot in Wyoming , Alaska , or Hawaii ) . There , they can range in - stock floor to get an estimate of what might bring well in their habitation . They can also peach to LL Flooring salespeople about their requirements and get recommendations for the types of ball over that might best suit their motivation .
Once the customer has settle on their floor , they can either place their order online or in - store . If ordering online , they can select between picking up their order from their local LL Flooring location or having it delivered instantly to their plate . The latter choice carries a flat - rate shipping charge of either $ 249 or $ 299 . Customers can also make up one’s mind whether they require to instal the base themselves or charter a professional installer through LL Flooring to nail the project . The company uses independent contractile organ for induction workplace , and all contractors are required to be licensed , insured , and background - checked to give customers extra peace of psyche . customer can request a quote online to find out LL Flooring installation costs and make up one’s mind whether they want to work with the company or by themselves . The installation project will be managed through LL Flooring ’s Project Coordination Office from estimate to initiation . This means the customer can call one primal number with question throughout the entire project rather than involve to call separate office and contractor for different stages of the project .
Photo: LL Flooring / Cat Hiles for Bob Vila
It ’s deserving noting that many shock company proffer less restrictive in - home shopping options ; in many fount , a professional come to the customer ’s nursing home with samples of floor so the householder can appraise all of the options useable to them . This is n’t the case for LL Flooring , which may be off - putt . Some customer live too far from a salesroom and may find the online samples rather unhelpful ( since they would only obtain a limited number for free ) . Other customers may but favor to have a professional come to their rest home , since it ’s a unproblematic and more straight process . This restrictive component risks alienating potential customers .
Services Offered
The principal service that LL Flooring whirl is floor sales . client can also choose to schedule their installation through LL Flooring , though they also have the choice of installing the flooring themselves or hire a declarer to complete the project for them . When it do to choosing flooring for their home , customer can browse through specific products on the website , expend the Picture It ! Floor Visualizer ( explore in detail below ) , or employ the Floor Finder resource on LL Flooring ’s web site .
To apply the Floor Finder , customer will need to select the room in which they plan to instal the floor — they can only choose one room at a prison term but can go back and repeat the process for multiple room if they would like . After choosing the way , they ’ll be asked to specify whether the room is above- or below - ground , as this will affect the types of ball over that will be recommended . Then , they ’ll be enquire to choose the style of flooring that appeals to them the most , such as wood - spirit or Harlan Fiske Stone - feeling flooring , and then pick a gloss pallette from the following options :
From there , the customer can ascertain whether they choose a distinct , subtle , or undifferentiated color sport ; the board width they ’d care to install ; and whether they ’d like a smooth , rough-textured , or distressed feel . Next , they ’ll be asked whether they have a flooring material in nous or whether they ’re heart-to-heart to suggestions , and who / what will be using the floor ( tike , PET , guests , or gym equipment ) . Customers will then need to put down their e-mail speech to get their custom-make recommendations , and from there they can get through into the production details to see which option would best befit their pauperization .
Photo: LL Flooring / Cat Hiles for Bob Vila
Services such as the Floor Finder make it easier for customer who are n’t certain what kind of storey they postulate to narrow down down their choices from the hundreds of options usable from LL Flooring .
Flooring Selection and Additional Materials
When it comes to deck pick , LL Flooring has several choices . The fellowship is best sleep with for its LL wood floor , which include solid hardwood , engineered hardwood , and unfinished hardwood . Depending on the wood species chosen , client can prefer for one of several colour choices , such as brownish , light-haired , reddish , white , and hoary . The following wood species are extend :
In addition to hardwood , LL floor offers vinyl , laminate , tile , cork , and Duravana hybrid lively waterproof flooring . Duravana is an LL Flooring – single flooring type that uses wood from certified responsibly grapple forests that are certified by the Forest Stewardship Council , making it an eco - favorable flooring option . Duravana hybrid springy flooring is made to duplicate the look and feel of woodwind instrument but with add durability and urine resistance . It ’s also resistant to scratches and dents , which fix it idealistic for homes with small-scale child or boisterous PET .
LL blow out of the water customers can choose to put in their flooring themselves or enlist LL Flooring installation service . If they want to have the floor instal by LL Flooring , they ’ll forge through the Project Coordination Office to schedule delivery of the materials and installation . LL Flooring make for with independent contractors for its facility services and title that all contractors are licensed , insured , and background - checked . customer who opt DIY installation can get all the supplies they need from LL Flooring , including underlayment and padding , adhesive , tool , trim and baseboards , stair treads , and installation tools . These can also be ordered online or buy in - storehouse .
Photo: LL Flooring / Cat Hiles for Bob Vila
LL floor also offers a small pick of butcher block countertops , island tops , backsplashes , desktops , tabletops , and thin out boards . Although this may not be the main reason a customer store at LL Flooring , it can be useful if they ’re looking to redo their kitchen at the same time as their floor as it allows them to order from one place rather than from two or more .
Room Visualizer
In addition to prescribe free samples , customers can get an idea of what their preferent flooring styles will look like in their base using LL Flooring ’s Picture It ! Floor Visualizer . The prick is easy to use — customer will only upload a photo of their nursing home to the tool , and then select different flooring styles to see what each would look like .
Customers can filter flooring choices by category , brand name , color , and species , or select to browse through all options to find the I they like easily . From there , they can click directly into the intersection page for the type of floor they ’re viewing so they can see information and pricing details . Customers can then download or share their favorites to review at a later appointment or to show to folk members or ally .
The Floor Visualizer also lets customers change the color of their walls so they can see what paint colors might work intimately with their dump choice . Interestingly , they can also give any type of flooring to their wall , which could be good for client considering wood panelling .
Photo: LL Flooring / Cat Hiles for Bob Vila
Estimates and Scheduling
LL Flooring render client the option to install their flooring as a DIY projection or schedule installment through the company . In general , Lumber Liquidators installation reviews are positive , and scheduling through the ship’s company makes the process more efficient and sleek . Customers who want to have their floor professionally instal by LL Flooring can schedule a gratis in - home estimation by replete out a form on the web site . They ’ll require to include the follow information in the human body :
Once the customer has submitted the bod , they will be contacted by a licensed and insured Professional Independent Contractor to schedule the appointment and go over any specific details . At the appointment , the contractor will examine the rooms in which the floor is to be install and get along up with a unique program . Once the customer signs off on the program and signs the contract , they will work with the Project Coordination Office for the duration of the labor . This mean customers can get in touch with the spot at any meter with questions or concerns rather than trying to get in striking with the instalment contractors themselves .
Cost, Offers, and Financing
LL floor is refreshingly cobwebby about its cost : price are understandably displayed on each mathematical product varlet , allowing client to watch which alternative will conform to within their budget . Mary Leontyne Price are number per square foot , so customers will involve to have an estimation of the size of their room to estimate their total monetary value . LL Flooring also lists prices by the box seat for each type of flooring and lists the approximate satisfying footage that will be covered by a box . There are frequent LL Flooring discounts , which are listed on the website home pageboy so customer can well see which type of floor or materials are valid for the discounts . In summation , LL Flooring ’s Best Price Guarantee will beat any formalise competitory price — so if a client find a like deck selection for a chintzy price elsewhere , the society will equal the cost once it ’s been verify by a phallus of the LL Flooring cut-rate sale squad . The Lumber Liquidators price warrantee can help assure customer that they ’re scram the practiced price for their floor .
Flooring is a relatively expensive leverage , but fortunately the caller declare oneself financing through anLL knock down credit card(issued by Synchrony Bank ) to help customers yield for their labor over time . restricted customers can choose to finance their dump purchase for 6 , 12 , 18 , 24 , or 48 months with no down payment require . If it choose longer than the promotional period for the customer to pay off their equilibrium , they will be subject to an yearly percentage rate ( APR ) of 29.99 pct , so it ’s in a client ’s best pursuit to pay off their balance within the agreed - upon time frame so as to invalidate paying additional sake on their purchase .
The LL Flooring return insurance specifies that customers can return or commute their purchase within 90 days of receipt , though returns and commutation are not permitted in sure circumstances , such as for customs orders or if the box has been open up . Customers will need to pay off return shipping cost , so it ’s a good idea for them to make trusted they are certain about their selection before purchase to avoid these additional costs .
Photo: LL Flooring / Cat Hiles for Bob Vila
Customer Service and Support
LL Flooring has several client reinforcement department designed to assist customers with their specific needs .
All section are opened 7 days a week , though customers are encouraged to check manoeuver hours and note that all times are listed in Eastern Standard Time . The website also number email addresses for each customer support section for customers who need to touch a representative exterior of normal job hours or who favour to communicate via email .
Warranty
LL Flooring provide a Limited One - Year Residential Installation Warranty for customers who prefer to have their flooring installed through the fellowship . The guarantee cover the installation for 1 year from its completion date and promise that the installation will fulfill relevant industry criterion . If it does n’t , customers can make a claim to get any necessary repairs or surrogate adopt care of free of charge . Damage that results from wrong care or wildcat repairs will not be overlay . The warranty only implement if the customer arranges installation through LL Flooring ; customers who establish their flooring themselves or hire a contractor severally will not be covered by the warranty .
LL floor mathematical product also acquit warranties , though the length and accurate point vary between dissimilar flooring options . For example , Bellawood engineered hardwood floor has a 100 - twelvemonth transferable residential warranty , while Duravana hybrid resilient flooring comes with a limited lifetime residential warranty . Other flooring type , include sure vinyl radical or laminate options , may have forgetful warranties ; customers are encouraged to control the warranty information on the type of ball over they ’re believe to verify they realise the length and terms of each individual warranty .
Flooring Resources
The LL Flooring website has a superfluity of flooring imagination available to help oneself customer well interpret their selection , from informational guides on unlike types of flooring to ill-treat - by - footstep templet on the initiation process . The “ Learn About deck ” division breaks resources down into the following category .
These resource are utilitarian both to customers purchasing flooring for the first prison term and to those who have been through the process before and have questions free-base on their experience . The resources are available to anyone — so even if the customer does n’t plan on working with LL Flooring , they can still use the site to build their knowledge before embarking on their flooring project .
LL Flooring Reviewsby Customers
New floor is a major purchase , so many customers will register recap of the flooring companies they ’re considering to get an idea of the customer experience and see which option might be the best fit for them . It ’s perhaps unsurprising to learn that the customer review on LL Flooring ’s home varlet are overpoweringly positive — after all , LL Flooring is a business enterprise that wants to attract customer , and what better way to do that than to display rave reviews right on the website ? However , when customers dig up a little further into LL Flooring reviews , they ’ll find that independent review sites also skew mostly positive for LL Flooring .
For example , LL Flooring has a 4.6 out of 5 rating onConsumer Affairs , with customers raving about the company ’s affordable floor choice , ready instalment unconscious process , and top - notch customer Robert William Service . Negative reviews ( which are few and far between ) mention issues with specific salespeople and damaged materials , but customers will want to note that these situations seem to be the exception . However , it does talk to the grandness of checking materials before take legal transfer , and that the customer experience may change between LL Flooring locations .
How LL Flooring Stacks Up to the Competition
LL Flooring has its fair share of competition in the flooring industry . When compare the best flooring companies , customers will want to take down that LL Flooring does not offer rug and or else narrows its focus to hard - aerofoil flooring option such as hardwood , vinyl , and laminate ; therefore , customer looking to instal rug will need to look elsewhere for their blow out of the water needs . Competitors such asEmpire Today , Luna , andNational storey Directall have carpet options as well as punishing - Earth’s surface floor , which may make them a better pick for some customer .
However , when it come to gruelling - surface flooring , LL Flooring is a unassailable contender . Customers can choose from more than 500 option , include hearty hardwood , engineered hardwood , intercrossed bouncy , bamboo , bobber , vinyl radical , and laminate flooring . They also have the option of shopping entirely online or by visiting a local LL Flooring store . Customers take Empire Today , Luna , or National Floors Direct will want to observe that there ’s no online ordering choice available from these companies and no pricing information online — they will require to schedule an in - dwelling house consultation to get a quote for their floor undertaking . While this may be the preferred route for some customers , others will prefer the diaphanous pricing and power to purchase online from LL Flooring .
The other factor that put LL Flooring aside from its competitors is the power for customer to purchase their floor and install it themselves . While LL Flooring does offer induction , it ’s not required for a customer to work with the company to install their storey like it is with other flooring company . This can be a benefit for customers who have some experience instal severe - Earth’s surface flooring or who want to write money on labor costs by undertake to DIY their new floors . LL floor provides helpful guide for DIYers to walk them through the installment process , so there ’s no pressure for them to pay extra for installing through LL Flooring .
Photo: LL Flooring / Cat Hiles for Bob Vila
Should You Choose LL Flooring?
LL floor is a solid challenger in the flooring diligence . Customers looking for solid - open floor are likely to find an pick that will put to work for them within the company ’s blanket pick , and those who are n’t sure what type of flooring they want can use LL Flooring ’s on-line tools , such as Floor Finder and the Picture It ! Floor Visualizer to get a better musical theme of their selection . This , in summation to free samples , can avail customers finger confident in their flooring selection , giving them extra peace of mind when contrive this comparatively expensive house advance project . Finally , with the choice for DIY or professional installing , LL Flooring give customers more exemption to opt the method that works good for them .
We severally review this service by weighing the company ’s call against firsthand experience with its professionals . However , due to factors such as franchising , human error , and more , please observe that individual experiences with this company may vary .
Everything You necessitate for a Lush and Healthy Lawn
Photo: LL Flooring / Cat Hiles for Bob Vila
Keeping your pot greenish and your plants thriving does n’t just take a green pollex — it starts with the veracious tools and provision .
Photo: LL Flooring / Cat Hiles for Bob Vila
Photo: LL Flooring / Cat Hiles for Bob Vila
Photo: LL Flooring / Cat Hiles for Bob Vila
Photo: LL Flooring / Cat Hiles for Bob Vila
Photo: LL Flooring / Cat Hiles for Bob Vila
