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Leaky cesspool . overflow toilets . Rotted deck of cards boards . Anyone who owns a family or go in a space they own and need to maintain experience the tilt of matter to do can be dateless . Even for handy the great unwashed , go to the base advance stock for supplies and discover the time to prep , perform , and clean up after these workaday maintenance tasks — never mind larger projection like windowpane replacing or terrace construction — can seem inconceivable , and for those who are n’t DIY type , it can be tough to even know where to start . Angi , a ZIP codification – based directory of professionals in slews of categories across the country , promises to make the hunt for pro unsubdivided and comfortable . It provides the information customers will need to make an educate choice and alleviate the quote cognitive process , hiring , and defrayment operation . To test the truth of these claims , I approached Angi from a customer ’s perspective and searched for professionals who could tackle projects that involve to be completed in my home : carpeting replacement , adhesive plaster ceiling repair , and a one - time theatre cleanup .
See more of thebest household Robert William Service .
Photo: depositphotos.com
At A Glance
Angi
Our Verdict : Angi.com can help clients find the contractors they take with no stir through a political platform that is easier to apply and far more informative than the old - fashioned scandalmongering Page or a random net hunt . While Angi is a great resourcefulness for those who want to engage excellent local services and fend for pocket-size business concern , there are some pain in the ass points throughout the customer journey , and clients should understand the risk they may be taking when hiring through the platform .
Angi Review: Claims
Angi promises aid in equal homeowner seeking services with the local professional who are well suited to foregather their needs . Offering avail nationwide , the website provides an easy - to browse interface that is organized by project type — or for those who would rather get started right away , it offers a simple “ differentiate Us What You Need ” serial of questions that will lead the user right where they need to go , regardless of whether the project is a little repair or a major restoration . The service is detached , unless users choose to upgrade to the loyalty program for heighten services and discounts .
The fellowship also tender a platform for overhaul professionals to register with Angi and become Angi Pros . It becomes a political program for professionals to advertise , generate lead , book , docket , and be paid for services while maintaining their online visibility and controlling what likely customers see . The chopine offers quantitative metrics to maximize advertising , along with quad to post photos of finish study , solicit reviews , and take in push notification when customer have expressed pursuit .
Angi vs. Angie’s List
Angi began as Angie ’s List . For 25 years , Angie ’s leaning existed as an on-line directory of contractors usable to perform services inside and outside the home . The blank permitted users to resign review article , but beyond that , Angie ’s listing was just that — a lean . particularly for householder who were n’t necessarily conversant with what they needed or how to evaluate a potential contractor , the inclination was helpful , but it really only extend the first steps in recruiting help on a project .
In March 2021 , comply the home improvement boom fuel by the pandemic , Angie ’s leaning rebranded as Angi . It transformed into a more complete platform for client inquiries and needs , admit part of the customer journeying it had n’t make grow up until that point such as scheduling , booking , and defrayment . For contractors , it let in a business direction service .
Also notable is the Angi and HomeAdvisor merger . In 2017 , then - named Angie ’s tilt acquire HomeAdvisor and both company were brought under one umbrella . The ANGI Homeservices , Inc. parent company ensconce on keeping the name of the company ( though altering it somewhat ) due to brand recognition . Essentially , this brought two servicing root together to meet the motive of more people , reach a larger audience and syndicate , and provide even more armed service to clients and customer .
Photo: angi.com
What You Can Book on Angi
almost every type of professional you would need for employment on a belongings is available through Angi . Painters , builders , and house cleaners , and even some of thebest home organizersare available to provide quotes .
Menus branch down through family : for example , wallboard and electric servicing can all be situate under the larger umbrella family of “ Interior , ” while deck repair , for lesson , is found under “ Exterior . ” “ Lawn and Garden ” covers , as the name suggests , any services related to the lawn and garden along with realm surveying and puddle installment . A assorted “ More ” family demonstrate the mountain range of project size of it : basketball game basketball hoop initiation , junk hauling , and infected army tank serving and replacement sit side by side there .
Angi is a majuscule position to search for professionals to work on small projects or project for which the services available lean to have a more cut back , more local service area ( as controvert to having a national presence ) . Some of thebest mattress cleansing table service , best cellar waterproofing services , good lawn lawn mower reparation services , best power top executive washing companionship , and best pack of cards resort company can be found on Angi . In the “ Lawn and Garden ” family , thebest toxicant ivy removal services , best sod installation company , best Sir Herbert Beerbohm Tree removal Service , andbest gardening servicescan also be found based on one ’s zipper computer code .
Photo: angi.com / Meghan Wentland
How It Works
client have several options for finding a contractor . Angi submit searchable class , popular projects , and articles to help customers decide what they might need . The well-to-do course to a contractor match is to answer the question “ How can we help ? ” on the landing page . The situation will gather selective information from the client , match the customer ’s penury and positioning with its database , and offer up local contractors that seem to fit . client can read about individual contractor , read reviews , check on the contractors ’ licensing and specializations , and sink in to bespeak quotes from single contractors or Angi ’s selections .
Each contractor on the answer listing includes contact information , licensing information , and any specialization the declarer pass . Angi also has helpful badges and notations , letting client know if the contractor is fresh to Angi , if they ’re an Angi Approved business ( which means their Robert William Service is verified and well - ranked ) , or if they are Angi certify . Angi Certified is the highest ranking Angi offer : It indicates that the declarer maintains an mean rating of three stars or high in customer reviews , that the byplay ’s owner or star has go by a background assay within the last 2 long time and preserve all appropriate state licensing essential . Only an Angi attest business can give the chopine to advertize services and discounts .
As customers view the different professionals , they can read customer review of each contractor that are vet by Angi . Each submit review is verified ; the inspection and repair checks the review for genuineness , publishes only critique of node that Angi confirms actually hire the professional in question , and publishes reviews regardless of whether they demo a overconfident or disconfirming picture of the declarer . Reviewers must provide physical contact information to Angi when take a review , though that information is not necessarily published .
Photo: angi.com / Meghan Wentland
Should the client choose Angi ’s Contractor , a selection at the top of the list only called “ Angi Appliance Repairs , ” “ Angi Handyman Service , ” or “ Angi Painter , ” for example , they can hold online straightaway ( without waiting for a answer ) and pay a refundable bank deposit . Angi will then turn up a urge contractor who can work with the date the customer has requested , reserve the service , and cover the defrayment through Angi Pay , a credit card or a digital wallet , or finance the monetary value through Affirm , a better half site that permit client to load financing over 6 months . reservation and paying through Angi provide access to the Happiness Guarantee , which provides limited coverage in sheath there ’s a trouble with the work .
It is then up to the contractors to e-mail or call the customer with quotes for the job . Contractors may request more information or require a visit to take measure and see at the job before committing to a quote . Customers then have the option to ante up through Angi Pay or employ the contractor right away .
Business possessor and contractors can create a spare Angi Ads describe to list information about their line . Angi provides a number of marketing tools and metric function to help business owners promote their services and transport lead information when a client selects the business for a quotation mark . The business can then connect with the customer to request more data and invite on the labor . Pro accounts can also integrate with QuickBooks accounts to make bookkeeping mere .
Photo: angi.com / Meghan Wentland
Contractor Background Checks, Insurance, Training, and Certification
Angi provides entropy on licensing , certification , insurance , and training where usable , and performs backdrop checks on the principal or proprietor of any business that wishes to be listed as Angi Certified . to publicise or offer promotion or price reduction on Angi , businesses must be Angi Certified , so this backcloth check policy applies to many of the businesses on the service . Angi stipulates that the backcloth cheque are do only on the business enterprise ’s proprietor or principal , not on every employee of each line , and recommend that client do their own legwork to inquire about each individual business ’s background check policies before hiring . Angi also notes that the licensing and insurance information on their web site is self - reported by the business , so client should severally verify that entropy as well .
Membership and Cost
Angi provides two levels of membership . The first is a free rank , which provides no price benefit but earmark users to store project details , hunt details , and contacts with professionals on the internet site or app . The next alternative is the Angi Key membership , which costs $ 29.99 per year and offers a 20 percent discount on many services , on-line scheduling , exclusive member - only deals , and insurance coverage under the Happiness Guarantee , which provides a modified guarantee on “ Book Now ” services up to the toll of the Service plus limited hurt .
For business owner and contractors , Angi provides free list but charges when jumper cable are generated and transmitted to the business . The cost of the lead is variable , and there ’s no set formula that is gentle to get at ; contractors will need to speak with cut-rate sale representative to read their specific price . defrayal for the leads is not related to whether or not the potential customer hires the contractor .
Customer Service
Angi ’s Customer Support is provide via unmediated message through a rank , via telephony for those who have a Gold Membership , and through several FAQ pages organized by guinea pig . Angi guarantees religious service that is book and paid for through Angi , with limitations , after any scathe has been covered by the client ’s householder or renter policy . Claims must be filed within a sure time frame ( timing look on the eccentric of project and how it was paid for ) through an electronic mail - based claims process and review . unlike guarantees are offered for Angi Project Advisor Services and HomeAdvisor Concierge servicing ground on the service .
Putting Angi to the Test
to test Angi ’s services , I requested quotes for three home undertaking . The first was a carpeting renewal in three bedrooms , a hall , and a staircase . The 2d was an strange project : a adhesive plaster roof fix , which initially seems square , but my home has 75 - year- old beaming heat pipes embedded in the plaster ceiling , making the repair quite challenging . Finally , I wonder about a one - time whole - house cleaning .
Navigating Angi’s Website
The Angi.com home Sir Frederick Handley Page prompted me to create an account . I initially bypassed this , and could execute a hunting , but without an account you ca n’t see the details of the contractor in the results list , so I turn back and created a innocent account . The landing place page offer many helpful options : I could simply type what I wanted into a search loge , browse pop projects , sink in on project class , browse current promotion or deals , or read advice and articles about coarse home projects and what they entail . There are handy project pricing guides that allow for a rough price range for your project and offer a few local contractor who might provide the serve . This array of alternative is very appealing : If a client is n’t certain precisely what they ’re look for , there are plenty of place to look for ideas and guidance , but if they do jazz what their goal is , they ’re able to bypass extra that might feel like a waste of time to peruse . It ’s also a risky place for a homeowner to linger — as my eyes slid over the various projects , I keep on mean “ Oh , thatwould be a good project to sweep off the list … ” as my mouse drifted toward clicking on labor that are n’t a priority . There are a good deal of ideas , which is corking , but that can conduct to project creep , so be previse . I had to force myself back to using the search taproom .
My search for carpeting replacement was straightforward . Angi ’s interface guided me through a serial of questions geared toward narrow the nidus of the hunt , which is commonly called the customer “ funnel ” : What is the time shape of the task ? Was I project planning and budgeting , or quick to hire ? How many rooms need carpet ? How orotund are the suite ? To determine if I was just bet for induction or also look to purchase the carpet , I was ask for clarification . at last , I was stage a loge into which I could type the details of the project request . After click through that box seat , Angi made a final request : The locomotive wanted my address , phone number , and email address . I will concede that I balked at this because while I had already entered my email address , I was n’t sure I was ready for contractile organ to have it away my accurate address and full contact info . This is a genuine concern for some hoi polloi ; someone expect for New , good window and doors or a locksmith may not wish to announce the positioning of their currently less - than - secure family to a group of nameless businesses and unfamiliar faces . In the death , I entered a cell telephone set phone number and my street , but not the mansion number . I felt I could share the relaxation of the information with the contractor I engage . Then , up popped a list of contractile organ in my area .
The ceiling repair search was a little more complicated . “ Ceiling repair ” was n’t initially an option among the service pick , so I searched for “ roof repair replace , ” but the results were completely unrelated . I exchange to “ cap ” and convey more targeted results , but the questions the locomotive ask were intelligibly collecting selective information about a drywall or acoustic ceiling , neither of which applied to my project . I clicked back to the lookup varlet ( an easy individual click ) and establish a category for plaster of Paris repair , which was the correct guidance to select . Because it was a repair , the first dubiousness was whether or not the repair was an emergency . Initially I said yes , which funneled the search directly to contractors with quick availability . I did n’t actually require exigency repair , however , so I returned to the question and enunciate “ no . ” The next doubt covered body of water damage , the size of it of the area needing repair , the depth of the hole in enquiry , and whether or not the line would be part of an insurance title . When the box seat appeared ask in me to lend particular , I assign the issue with the passion pipe and the plasterwork , and clicked to submit the response . Again , I entered my street name without the family numeral and shortly thereafter viewed a list of possible contractors .
Photo: angi.com / Meghan Wentland
The house - cleaning request follow a standardised flight : The questions were specific ( was this a move - out ? Post - disaster ? Recurring service ? One - time unclouded ? ) and also plow the relative frequency of cleaning and how many bedrooms and bathrooms would need to be strip .
Overall , the procedure for figure information was clear , specific , easy , and direct . As someone who be given to agonize over render the most correct answer to a question , I appreciated the simpleness and the fact that in many cases there were a few predetermined solvent to choose between .
In each case , the listing of contractors the locomotive engine generated was headed by an Angi declarer , which provided an estimate of the service price and an pick to hold decent then and ante up a deposit . Anyone who needs religious service ASAP may like this pick , because it eliminates the need to look to try back from contractors with toll and quote and lets Angi make the choice of the actual declarer for you . It ’s flowing and fast , and for many people this will be a not bad alternative that takes the hassle out of comparing the costs and schedule of several contractors against each other .
Photo: angi.com / Meghan Wentland
One drawback to the tilt : While the carpet cleaners and house cleaners were a mixed bag of declamatory and small , local and national fellowship that all focalise specifically on my projects , the ceiling resort list was a little more complicated . The first two listings were for plasterers , which was idealistic . The balance were for drywall repair , and nowhere in the list of skills or experience did the itemisation mention cataplasm . This would be fine if I wanted the whole ceiling torn down and replaced with wallboard , or if I want a drywall ceiling installed over the plaster , but I need the plaster repaired by a skilled plaster proletarian . I know there are n’t that many hoi polloi who still do that kind of work , but I ’d rather have two focused alternative than additional unrelated contractor throw in to make the termination list more substantial .
I received electronic mail with quotes or inviting me to get through the contractor with more info within a 24-hour interval . Interestingly , I received more phone calls than electronic mail : contractors result subject matter present themselves , giving me contact information , and explain how they cite , docket , and Good Book . I spoke with several of the contractor and received quotes for services that were all within $ 25 to $ 30 of each other for the rug replenishment and cleanup ( with the caveat that the carpet substitute cost would depend significantly on the ground level of carpeting I select , but the declarer were able to ballpark the toll based on my description of what I was looking for and said they ’d write up a quote once I select the products ) . One of the plasterers was scared off by my explanation of effulgent heating plant ( he ’s not the first ) . The other asked if he could do some inquiry and get back to me , which I agree to — I’d rather have a contractor who wants to check that they know what they ’re doing before they accidentally deflate an aging copper pipe in a plaster ceiling . That ’s the contractor I ’ll go with . My dealings and conversations with all of the contractor were pleasant , prompt , and nonaggressive ; they were well-chosen to provide more information and fructify up meetings or have me school text or email photos and measure .
But Is Angi…Too Aggressive?
Angi , on the other bridge player , got pushful — rapidly . At first I was surprised that the contractors were call rather than email or electronic messaging , and then I calculate nearer at my e-mail inbox . I received no few than 16 emails from Angi in just over 24 hours . Several were offering coupons or discounts , but most of them were encouraging me to take Angi ’s Book Now avail for my convenience and to let Angi do the employment for me . Many began with “ Still think about your … project ? ” Well , yes , I was , because it had been less than a day since I asked for quote . Others were sum up new professionals to my list of quote options .
Angi’s Redeeming Quality
That being said , the My Projects pageboy is extremely helpful . It organizes resources by labor request , then lists the contractors that were in the results list in three categories : those from whom I ’d bespeak quotes , and those from whom I ’d heard back . Once I selected a professional to lease , it offered me the opportunity to add a review . payment through Angi Pay were aboveboard and also tracked through the My Project Page , make it sluttish to keep everything in one place , and I can see how the Thomas Nelson Page will assist in good record - holding for dwelling house maintenance projects as well as serving as a sort of Rolodex of contractor I ’ve used , trust , and can commend ( or not ) .
Using the App
Angi.com advertize that “ The Best of Angi is on the app ! ” and that ’s perfectly right . The app is silken , intuitive , and make connecting with professionals a one - touch action , whether it ’s predict , messaging , emailing , or making a defrayment on the go .
The My Messages feature is only uncommitted on the app , so even if a customer sends Angi a direct substance from the website to ask a query , they ’ll want to apply the app to view the reaction . In addition , contractor may use the substance feature article to transmit with client , not take in that the client may not have access to the messages if they are n’t using the app .
Communicating with Customer Service
Customer Service was a dual - inch sword . On one hired man , most of the doubtfulness I had were answer on the well - developedFAQ pageboy , where the answers were thoroughgoing , complete , and well - machinate .
Unfortunately , finding the FAQ varlet was n’t as simple as one would hope . I occasionally saw links to Customer Support when I was n’t looking for them and thought that was where to discover it , but often when I was really looking for the aid Page I could n’t find a link .
The page that provide method of contact included a liaison to send a unmediated subject matter , which worked smoothly and quickly . It also listed a link to learn more about the Gold programme for one - to - one support . I would have liked to judge verbalize with a customer service instance , but that ’s not an choice unless one upgrade to a Au rank — which is a Legacy rank only uncommitted to former Angie ’s leaning members . Clicking the connection to take more was a dead end by leading to the “ Manage Account ” Sir Frederick Handley Page . This was confusing because there are numerous pageboy featuring an 800 number to call to speak with a illustration and the business hours during which representatives were available . When I called to require what the deviation was between the eccentric of assistance , the representative was unsure .
Photo: angi.com / Meghan Wentland
The website also remark , in the Member Benefits FAQ page , that a charge result service is useable to golden rank holders . As no new members can choose that stratum of service , there ’s a very real question for fresh customer as to what happens if a job is badly completed , or not completed at all . The good refuge at that pointedness for a customer is to adjoin the Better Business Bureau ( BBB ) and accommodate a charge against the contractor . While Angi ’s purpose as a third party is to do a basic vetting of the contractor and connect customers with the contractor who will better swear out them — not to make the final decision about which contractor to charter — it ’s troubling that the party seems to take such a hands - off approach to mediation . And it ’s evenly , if not more , worrying to realize that it does n’t look like Angi has update the FAQ pages since the company change the social system of its bill types , rendering much of the FAQ section useless or outdated .
Angi.com Reviews by Customers
A search for “ Angie ’s list complaints ” or “ Angi complaints ” both lead to Angi.com , as the rebranding has fuse the two . This is important , as the rebranding admit the internalization of HomeAdvisor and the gain of a whole suite of service and newfangled policies , so many of the complaints prior to the rebranding may no longer apply to the companionship as it exists now . Most of the negativecustomer reviews at the Better Business Bureauand websites such asSitejabberandTrustPilotare focused on individual contractors , not on the Angi platform itself . There are several , however , that stipulate that when a contractile organ fail to show up or put up the religious service contracted for , as well as in the showcase of discrepancies over payment , Angi was conspicuously uninvolved in the dispute . In fairness , Angi does provide an pick to pay the contractile organ directly through Angi , and those claim will be handle otherwise , but there ’s no clarity on on the button how . However , it is worth note that while there are more than 1,200complaints list on the Better Business Bureau ’s website , only four are listed as undecided . Angi ’s client service squad is immediate in its reply and attempt to break up complaints made with the BBB .
However , also worth notice is that Angi is not , at the time of this writing , accredited by the Better Business Bureau . Its accreditation was revoke in February of 2022 because the company was litigate in the State of California , charged with misguide customer into believing that it had completed background checks on contractors when it had not . Angi resolve to enter into an agreement to pay amends . enter into this case of precondition rape the BBB ’s code of behavior , and Angi accreditation was removed . Angi is passably clear-cut in its FAQs that it only background checks party owners , not all contractor , so while it ’s a business organization that the company is n’t BBB accredited , all customers should take care to properly and carefully vet anyone they ’re inviting into their home .
On the insolent side , positive reviews from customer note the ease of the process : no motive to make piles of calls or send emails , reactive contractors who were prompt and neat , and long - term connections with contractors who tally the bank note . Several notice that the site had prompted them to add a project to their programme they recollect would be more than what they needed , but the availability and reactivity of the contractor made the process easy .
Photo: angi.com / Meghan Wentland
contractor reviews are interracial ; lowly troupe seem to feel that Angi generate good lead , but they bristle at having to pay for short ace and do n’t care the fact that there is no leisurely way for them to reply to bad review because of Angi ’s insurance that they ’ll brand all reviews in an unbiased way .
How Angi Stacks Up to the Competition
Angi ’s largest national competitor was HomeAdvisor , who provided exchangeable Robert William Service on a slightly less - friendly political platform . Together they ’re a powerhouse . Other companies such as Porch and Thumbtack have unspoiled ratings with the Better Business Bureau and fewer complaints , but they include a much smaller internet and may not be available in all area . Porch ’s partnership with the BBB does , however , connect users to accurate information about the contractor on its site , which may be soothe to users who are lukewarm on Angi ’s setting checking . land site such as Houzz proffer some similar services , but they tend to be more focussed on Cartesian product sales and advertising , so they do n’t bid the same tracking and recordkeeping services that Angi provides . Yelp , a very popular limited review site that also tender customers a facility to explore for military service providers , has a reputation for collecting unnecessarily caustic reviews with no attempt to validate them or at least make certain that the commentator actually interact with a business representative , which makes Yelp less appealing to contractor , specially pocket-size businesses who do n’t desire to risk their business because of a single disconfirming review . All in all , each of the competitors has positives and negatives . For customers who are prepared to receive excess emails and do their own prep on the contractor , Angi allow for a more comprehensive search engine and a all-inclusive range of expertise than the contest .
Should You Use Angi as a Customer?
Angi has a lot going for it : A uncontaminating interface , a stellar companion app , and what appear ( so far in my examination ) to be some bully professionals using it as a weapons platform on which to advertise the full ambit of their services make it appeal . Some of the complaint do hold circumstance ; it seems that while Angi is give it easier to search for contractors and contact them , a fair amount of legwork is still necessary on the part of the customer . The fact that many of the FAQ solution are more than a year previous and that the clarity of the rank option and client service and aid alternative are unclear or outdated is also a vexation . That state , using even search engines to track down for a contractor who might be able to help , reaching out , waiting , only to find out you ’ll call for to start again because they ca n’t take on your project is tiring and frustrating . For client willing to take a little superfluous care in interrogate the professionals Angi recommends ; do their own checking into the professional ’s licence , indemnity , and grade with the Better Business Bureau ; and produce a young email box to handle the onslaught of electronic mail , Angi can economize a hatful of fourth dimension and effort and link up them with and support small businesses that may have not appeared in a traditional lookup .
We independently review this service by weighing the company ’s claims against first - hand experience with its site and professionals . However , due to element such as franchising , human wrongdoing , and more , please notice that experience with this company may vary .
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