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A brown and crunchy lawn that ’s full of weed is a tangible depressant , but many householder do n’t want to drop their unembellished time treating , fertilizing , and oxygenize their lawns . For this reason , a lawn care inspection and repair can be well worth the money , especially if the service aid householder achieve their dream of a well - be given and plushy green lawn that ’s the talk of the region .
TruGreenlawn care is one such military service that offers solution for busy householder ( or those who only do n’t need to care for their own lawn ) . The troupe has arm in all conterminous U.S. states , as well as Washington , D.C. , making it a widespread and therefore naturalistic selection for most homeowners across the land . But how do the TruGreen lawn company ’s service stack up against the competition , and is the service worth paying for ? This TruGreen limited review will search the Immigration and Naturalization Service and out of the company so homeowner can find whether the company ’s lawn - care programme are right for them , and if so , which one to pick .
Photo: trugreen.com
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At a Glance
TruGreen
Our Verdict : TruGreen proffer widespread availableness , a range of lawn care architectural plan tailored to each individual lawn , and a dewy-eyed quote process , making it a top pick for lawn care services . Prospective customers can get an inst online quotation via TruGreen ’s website , and existing customers can finagle their account using the company ’s intuitive mobile app .
Claims
TruGreen landscaping offers serve throughout the contiguous U.S. and Washington , D.C. , ( Alaska and Hawaii are not currently service ) , so employ the company ’s overhaul is potential for most lawn - forethought customers . The company offer a wide array of services , which include several lawn - care plans , pest and mosquito control , and tree diagram and shrub concern .
About TruGreen
When it come to lawn care companies , TruGreen is a recognisable name thanks to its widespread service area . TruGreen was founded in 1974 under the name ChemLawn before move its headquarters to Lansing , Michigan , in 1979 , when it began operating under the TruGreen name . Today , TruGreen is headquarter in Memphis , Tennessee .
TruGreen offers tailored lawn - care solution through a variety of architectural plan and à la carte services . The company consider the preparation of its specialists seriously with a hope that all lawn - care specialiser are TruGreen PhD - certified through the TruExpert Certification Program . specializer are match with a mentor for ongoing coaching on a variety of topics , including agronomical , horticultural , and base hit - interrelate matters . They are also required to meet all nation licensing standards to utilize locoweed and pest ascendency product .
TruGreen is a franchise business organisation with more than 200 branches in the United States . Since franchises are severally have and mesh , client experience change and is dependent on the customer service at their local offset .
Photo: trugreen.com / Catherine Hiles
How It Works
TruGreen ’s lawn - caution services are design to improve and maintain customers ’ lawn reckon on their single pauperization . customer will delimit their headache and requirements during the quotation mark process , and TruGreen will show a natural selection of the plans or services that will aid the client make their lawn goals . Once the client sign on up for their take programme or military service , they will be able to schedule their first visit to get their intervention started . Depending on the programme chosen , TruGreen will come out every 4 to 6 weeks to complete each discussion . But if the homeowner has concerns in between visits , TruGreen will come out as often as needed to address them , even if the client does n’t have a visit scheduled .
During each visit , homeowners can discuss their lawn ’s progress and their continue concerns with their lawn - care specialiser to determine whether they need to make any change to their program . The specialist will leave a service summary with the customer after each sojourn so they can see exactly what was done to their lawn during the appointment . Lawn - care specialiser will also extend tips and suggestions to the client to help them care for their lawn between TruGreen visit .
Plans and Services
TruGreen offers five different lawn care plans to cater to a wide range of homeowners . The plans includeTruHealth , TruComplete , TruSignature , TruNatural , andTruMaintenance . For customers who prefer to opt for one - off treatments , the fellowship also offer dirt amendment , grub control , mosquito control , lawn disease services , and tree and shrub services .
The five TruGreen lawn help plans include the espouse services :
TruGreen claims that its TruComplete plan offers the best value , since it propose almost all TruGreen divine service with the exception of tree and bush forethought . This means it will probably fit the needs of many homeowners . However , customer who do n’t need all of the services underwrite by this plan can opt for TruHealth or TruMaintenance to deliver money . client who want the entire package of divine service useable will likely opt for TruSignature since it admit tree and shrub care , which means the homeowner wo n’t have to care about most , if not all aspects of yard forethought , with the exception of mowing . at long last , customers who are eco - conscious and do n’t need to apply a chemical substance software can choose the TruNatural plan , which uses 100 percent natural fertilizer with minimum environmental encroachment .
Photo: trugreen.com / Catherine Hiles
For customers who do n’t require all of the service included in the yearly plan , TruGreen extend a mixture of stand - alone services , include the pursuit :
Unlike many other lawn - charge avail , TruGreen plans do not declare oneself mowing , so customers will still need to either cut down their own lawns or find another professional person to take care of this chore for them by search online for “ lawn mowing service near me . ” TruGreen services extend mechanically each class , so client will need to request to cancel their arrangement if they no longer wish well to apply the service of process .
Product Ingredients
It ’s not forthwith absolved what the accurate ingredients are in TruGreen ’s lawn concern program . However , the companionship take that :
TruGreen also lay claim that the merchandise used by its lawn - care specializer “ contain the same constituent found in lawn - guardianship merchandise that tens of millions of homeowner buy annually at lawn and garden outlets . ” However , the company does not mention any names , so it ’s hard to recognize on the button what its mathematical product contain .
For the TruGreen Mosquito Defense serving in particular , the companionship will not treat efflorescence plant or areas where bees and other pollinator are present . While no ingredient are lean , this does indicate that TruGreen ’s mosquito product is harmful to pollinators , so customers concerned with that may want to ask a lawn - care medical specialist for more selective information before signing up for the avail ( or skip it in favour of more naturalhomemade mosquito repellent ) .
Photo: trugreen.com / Catherine Hiles
Getting a Quote
Homeowners who are interested in one of TruGreen ’s divine service have two choice when it amount to getting a quote . The first option is to get a customized on-line quotation . The customer will respond questions about their lawn ( including whether it has weeds , brown or bare smudge , or pests ) and their goal when it come to their lawn ( including fertilization and mosquito control ) . Once the client has answered these initial question , they will be asked to put down their information , include their reference , and contact details . That will take them to the property measurement dick , which uses an aerial map of the address provided .
The company ’s “ Smart Lawn Measurement Tool ” takes an gauge measuring of the property size of it , broken into segments . Customers can then choose which parts of their lawn they want to admit in their plan ( for example , they may prefer to only treat the front cubic yard ) . This allows TruGreen to estimate square footage to provide a naturalistic quote .
Customers who are n’t comfy with an online quote can pick out to get a inverted comma over the telephone instead . The process for generating a quote is similar , but the representative will take all the necessary data and dispatch the measure themselves . Once the quote is complete , customers will get a written matter mail to their email address so they can view the unlike architectural plan and pricing options available to them .
Photo: trugreen.com / Catherine Hiles
Scheduling
Once a customer has signed up for their chosen TruGreen programme , they can conveniently schedule their service by phone , online , or via the TruGreen app . Customers who pick out to practice the app can take in their upcoming religious service visits , reschedule appointments as call for , and track their specialist on the direction to their menage so they can get an idea of when on the button to expect them . According to TruGreen , changes to service dates via the app may take up to 24 hour to process , so customer who want to reschedule their appointment on short notification may desire to call their TruGreen branch instantly to verify the changes are work on in time . If they prefer , customer can also schedule or reschedule visit by visiting the TruGreen login page and using the online portal .
customer can choose to schedule out all their visits when they first sign up for their opt TruGreen plan so they do n’t have to remember to schedule each sentence , but scheduling readjustments are possible . Additionally , technicians may occasionally need to reschedule appointments during peak seasons due to demand . In that event , the local TruGreen branch will connect with the customer as soon as possible to alarm them to the change and to reschedule their visit .
Pricing
TruGreen does not clearly publicize its price online , in the main because the cost of lawn service can vary depending on the size of the customer ’s lawn , the client ’s position , and the customer ’s specific lawn - tutelage needs . The only way to get elaborated pricing data is to go through the quote process , either online or over the speech sound . However , not all customers will want to apportion their personal information with TruGreen to get a citation . To avail prospective customers get an idea of the possible price ranges , the following are prices cite for an some 15,000 - square - animal foot lawn in Dayton , Ohio .
TruGreen also quoted some Mary Leontyne Price on some item-by-item service , including the followers .
While this may be a distinctive TruGreen cost cooking stove for these types of services in Ohio and the Midwest , customer who reside in surface area with a higher cost of living , such as cities or coastal areas , will belike find that theirlawn - tending costsexceed these estimates .
Photo: trugreen.com / Catherine Hiles
When it comes to payment methods , client have several options . They can prepay for their plan or service and have a discount . Alternatively , they can sign up for EasyPay , which will mechanically deduct the defrayal amount from the client ’s designated bank account or credit poster after the completion of each service of process visit . Finally , customer can pick out to bear as they go , which means they will have an invoice after each serving that they will need to compensate manually . client can pay online , by speech sound , or through the TruGreen app .
Customer Service and Support
possible customer have two independent ways to contact TruGreen customer service with questions : by telephone or through an online form . be customers can also contact TruGreen though either of these method acting , but a more streamlined way may be through the TruGreen app ’s live chat affair .
Registered TruGreen customers can access a legion of services through the company ’s wandering app . They can utilize the app to consider their account history and status , agenda service , track service technician , pay their placard and manage forthcoming TruGreen payment , purchase additional services or plans , and live Old World chat with a representative if they have specific summer , declension , orspring lawn caution questions . Via the app , customer can enroll in paperless billing or monthly charge , tot up or supervene upon payment methods , and manage or change their current defrayment choice . They can also render feedback on their visit so TruGreen franchise can ensure their specialists are doing their line well and can get information on any possible issues .
client who bid to invalidate their service must call TruGreen directly and will be need to verify their indistinguishability to process the cancellation ; the limitations in cancellation options make it rather inconvenient in doing so . TruGreen does not currently allow customers to strike down their plans online or through the app .
Guarantee
All TruGreen services occur with the troupe ’s guarantee , which promises that TruGreen will see the customer ’s prop as need between the regular schedule visits to check customer atonement . This applies to customer on lawn - care plans , tree and shrub design , perimeter pest programme , and nuisance pest control plan . For customers on mosquito control plans , TruGreen guarantees that its treatment is effectual in controlling the client ’s mosquito universe within 24 hours , with a significant reduction in mosquitoes for up to 30 Clarence Shepard Day Jr. after each service . Customers who are not satisfied with their results will have their grounds retreated at no extra cost .
While the TruGreen Guarantee applies to many TruGreen customers , it ’s not clear whether it applies to fend - alone services such as eats ascendance and prevention , lawn aeration and overseeding , land amendment , outdoor nuisance pest mastery , weed control , and lawn disease service . client can contact their local TruGreen branch or address to a TruGreen representative by phone or app to line up out whether the service of process they ’re interested in are covered by the guarantee .
Lawn Maintenance Resources
Lawn care can be a lot of workplace , and even client who pay a help like TruGreen to take forethought of their lawn ’s health can benefit from learning more about how to best maintain their lawn . TruGreen provides several on-line resources to assist customers learn more about their grass , include a blog , a learning center , several lawn - care templet , and an FAQ surgical incision . Through these resources , customers can get a line more about dissimilar type of turf sess , lawn diseases and pests , types of weeds , and basic bush and tree aid . The pick up centre also grant customers to enter their zilch computer code for learn about the pop lawn - care issues in their arena , which makes it a worthful resource for many — not just customer .
For example , when entering a Dayton , Ohio , ZIP computer code in the TruGreen erudition center , the client will be direct to resources about overwatering , eccentric of lawn disease and insect infestation in their area , and dissimilar types of weeds they might come across in their yard . This helps the customer have a more tailor-made experience on TruGreen ’s web site , since a customer in Texas will have vastly dissimilar lawn concern than a customer in Maine .
TruGreen Reviews by Customers
Customer reviews for TruGreen are mixed , lean minus . This is in part due to the fact that there are hundreds of franchise nationwide with varying spirit level of customer atonement . Unsurprisingly , the TruGreen lawn - carereviews on the company ’s websiteare overpoweringly positive . Customers say that TruGreen helped rid their lawns of mourning band and make them green and thick , with one client going as far as to say they have the “ nicest lawn on the street ” after utilizing TruGreen ’s services .
On other platforms , including the Better Business Bureau ( BBB ) , Trustpilot , and Consumer Affairs , the review are less rosy . BBB reviewersclaim to have not seen results , or to have had specialiser claim to have execute a intervention when they did not , and some story getting an extravagant turn of speech sound calls and schoolbook messages after quest a TruGreen quote . Trustpilot reviewsare also commingle , with some customer call their TruGreen Robert William Service “ terrific ” and claiming splendid result with their lawn , and others describe their lawns developing unembellished spot and weeds after their TruGreen discussion . OnConsumer Affairs , some customer compose that TruGreen had a positive impact on their M and that the lawn specialists were very knowledgeable . Other customers report increase weed increment after using TruGreen ’s services and spotted customer religious service . Ratings for Trugreen are relatively low , though potential customer are further to evaluate reviews on a case - to - case footing .
It ’s to be expected that a party with a nationwide step like TruGreen will have some disgruntled customers . householder who are considering TruGreen services may need to get hold of out to their neighbors in person or through a local group to see if any of them have used and would commend their local TruGreen franchise . This may be a better and more realistic representation of what to expect .
How TruGreen Stacks Up to the Competition
TruGreen ’s online quote tool stands out since it allows prospective customer to easy navigate through the process for view customized quotes . Although potential client will ask to accede their middleman information for get an online quote , they will not be asked for payment info until they are ready to sign up for a lawn - care programme or other avail . On the other hand , for some services , customers are asked for their billing information to obtain a inverted comma , which some citizenry may determine off - putting . While TruGreen does n’t offer lawn mowing services like other companies might , its lawn - care packages allow customers to choose the help they need without pay for each one one by one . However , with more research , customers will find that some key competitors , such as Lawn Doctor , also do n’t offer up mowing service .
With franchises in 48 states and Washington , D.C. , TruGreen is also more widely available than many of its challenger . Its online portal and mobile app also help it stand out among the competitor , as several other ship’s company do n’t allow customers to cope their accounts and schedule appointments using these method . TruGreen ’s app comes highly range and has an average rating on the Apple App Store of 4.6 out of 5 and over 21,500 total reexamination . This app gives TruGreen a leg up against its competitors , since many in the lawn - care space do not offer an app .
Should you hire TruGreen?
So is TruGreen worth it ? TruGreen offers a variety of lawn and yard service , an comfortable on-line quotation organization , and a highly rated peregrine app that allows client to manage their business relationship from their phones . possible client who like the simplicity of online or nomadic app account management will belike appreciate TruGreen ’s services . The company ’s website is easy to navigate and put up a neat deal of educational data to avail customer care for and maintain their lawn . The society has mixed online review , so customers may have vary experiences depend on their location . And since TruGreen is a dealership business , the lineament of its services and client support may variegate from branch to branch . Therefore , customers may desire to specifically look for reviews of their local TruGreen enfranchisement by look for “ TruGreen near me ” before sign up for a programme or service .
TruGreen offer comprehensive lawn - guardianship plans ( that exclude lawn mowing ) , which can be beneficial for homeowners who do n’t want to DIY their lawn tutelage or pay several different contractors to take care of their lawn . inspection and repair like TruGreen are attractive for busy householder who may not have the time to put into lawn care , or may not want to spend their free time taking aid of their grass . For these homeowners , TruGreen ’s help can help them sharpen their spare time on what matters most to them , whether it ’s spend more time with family or losing themselves in a well script .
Overall , TruGreen is a viable option for homeowners looking for a lawn - concern companionship ; it has a nationwide footprint and a varying range of lawn concern military service to suit the need of many homeowners . However , potential customers are always encouraged to thoroughly research their local branches to identify any potential issues with the service .
We severally reviewed this service by weighing the companionship ’s title against first - hired hand experience with its professionals . However , due to factors such as franchising , human erroneousness , and more , please note that single experiences with this company may depart .
Our Best Advice for Beginner Gardeners
We ’ll serve you set up your first garden — whether that ’s a few pots on your patio , a raised layer , or an in - solid ground plot out back — and select the right flora for your soil and region .